Frequently asked questions
If you need step-by-step help instead of a short answer, open the Help Center.
Account
Do I need an account to process files?
Yes for processing, credits, saved study packs, synced study progress, and synced planner sessions. Browser reminders still run only in an open browser tab on the device where you enabled them.
Why do I briefly see loading in the header?
The app checks your Firebase session first. During that short auth-pending state, the header stays in a neutral loading state until it knows which account is active.
Uploads
Do Lecture Notes require both slides and audio?
Yes. Lecture Notes uses slides plus audio together. If you only have slides, use Slides Extraction. If you only have audio, use Interview Transcription.
What does “Import from lecture video URL” mean?
Import the recording’s media playlist URL from a supported platform, such as Brightspace.
- Open your lecture recording and press play.
- Open DevTools: Cmd + Option + I on Mac, Ctrl + Shift + I on Windows, or right-click the page and choose Inspect.
- Open Network, filter on
index.m3u8, and copy the playlist request URL. If no request appears, reload the recording with Network open and press play again. - Paste the copied URL into the audio import field and choose Import audio.
Credits
Where do I buy credits?
Open Buy Credits. Payment is handled by Stripe.
What happens if processing fails?
Internal processing failures may trigger a credit refund based on the app’s refund logic. You can also contact support if something looks incorrect.
Study packs and batch mode
Where do generated packs go?
Saved packs appear in Study Library, where you can organize them into folders and launch study modes.
When should I use batch processing?
Use Batch Processing when you want to queue many rows in one submission and export the results together.
Privacy and support
Where can I read privacy or terms details?
See Privacy Policy and Terms.
How do I contact support?
Email email@lectureprocessor.com.